Stuck? Start here.
Students
I did not get my code.
Codes arrive by text within a minute and last five minutes. Check the number, then tap "Send it again". Still nothing? Your carrier may be slow; wait two minutes before trying a third time.
Can I change my free hours?
Any time, from your profile. New shifts are matched against the new grid straight away.
What happens when I pause?
Your open applications are withdrawn kindly, employers are told, and you disappear from every feed until you come back. Nothing is deleted.
Something felt off in a chat.
Report and block live on every thread. A report freezes the conversation, keeps a copy for our moderators, and a person looks at it within the day. If you feel unsafe right now, call 000.
Employers
Why can I not read the applicant's intro?
Intros and messaging unlock when your business is verified. Start from your dashboard; it takes an ABN plus a business email or your word that you're authorised to hire.
Where is my invoice?
In your dashboard under Account, and emailed if you gave an email at payment. Every invoice shows the GST breakdown.
Got a text or email about an applicant but no account?
We spotted your staff-wanted notice on a public page and listed it for students nearby as a "Spotted hiring" card, naming your site as the source. A student applied, so we passed along a summary (no names until you are verified). The link claims your free listing and signs you straight in. Reply STOP, or use the link in the email, and we take the listing down and never list or message your venue again.
Reach a person
In-app, from any screen: Profile, then Help. On the web, every dashboard page has a report link. Safety reports are read by a moderator the same day; everything else within two business days.